At dirtbikesforsale.us, we strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand the terms and conditions governing returns, exchanges, and refunds.
1. Eligibility for Returns
- Items can be returned within 15 days of receiving the product.
- To be eligible for a return, the product must:
- Be unused and in the same condition as received.
- Be in its original packaging with all included accessories and documentation.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items
The following items are not eligible for returns:
- Custom-made or personalized dirt bikes.
- Items sold as “final sale” or “clearance.”
- Used or damaged products caused by improper use or handling.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and the credit will be applied to your original payment method within 15 business days.
4. Exchanges
- Exchanges are only available for defective or damaged items.
- To request an exchange, please contact us at info@dirtbikesforsale.us with photos of the defect or damage.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
- Original shipping fees are non-refundable.
6. How to Initiate a Return
To initiate a return, please:
- Contact us at info@dirtbikesforsale.us or Contact Form with your order number and reason for the return.
- Ship the item to the return address provided by our team.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account and contact your credit card company; processing times may vary.
- If the issue persists, contact us at info@dirtbikesforsale.us for assistance.
8. Contact Us
If you have any questions about this policy or need further assistance, please reach out to us:
- Email: info@dirtbikesforsale.us
- Phone: (856) 661-7343